Outage in RingCentral

A portion of customers may be experiencing inbound SMS failures due to an underlying carrier issue.

Resolved Minor
October 23, 2025 - Started 1 day ago - Lasted about 4 hours

Incident Report

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral SMS - Inbound

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Latest Updates ( sorted recent to last )
UPDATE 1 day ago - at 10/23/2025 06:20PM

RingCentral Operations teams have confirmed that an underlying carrier was experiencing messaging traffic congestion. The underlying carrier has taken actions to alleviate the traffic and improvements to message sending rates are being observed. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 1 day ago - at 10/23/2025 05:25PM

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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