A portion of Contact Center customers may be experiencing presence sync problems affecting call routing, status displays, and agent state updates.

RingCentral Contact Center teams are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of November 14th or when a significant change in status occurs.

Internal testing and end-user feedback have confirmed that the issue has not cleared. RingCentral Contact Center teams are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

RingCentral Contact Center teams have identified the cause of the impact and performed corrective actions to restore service. Teams are monitoring for stability and the next update will be provided in 4 hours or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.