A portion of customers in Europe and North America may experience issues seeing the caller name and receive errors when attempting to verify their emergency address.

The third-party provider has completed corrective actions, and are seeing errors and latency return to normal levels. Operations teams will continue to actively monitor the issue to ensure stability. If you are experiencing this issue, please contact customer care. The next update will be provided in 4 hours, or when a significant change in status occurs.

The third-party provider has completed corrective actions to restore service, and internal testing indicates the issue has been resolved. Teams will continue monitoring for stability. The next update will be provided in four hours or if a significant change in status occurs.

A portion of customers in Europe and North America may experience issues seeing the caller name and receive errors when attempting to verify their emergency address due to a third-party issue. The third-party provider is working to resolve the issue. If you are experiencing this issue, please contact customer care.