Outage in RingCentral

A portion of RingCentral Contact Center customers may experience issues with stuck contacts and agent sessions due to same day maintenance that is being performed between 10:00 p.m. and 2:00 a.m. PST.

Resolved Minor
November 18, 2025 - Started 4 days ago - Lasted about 11 hours

Incident Report

There is currently no service impact, and this notice is informational. RingCentral Contact Center teams will provide more information following maintenance completion.
Components affected
RingCentral Americas RingCentral Contact Center

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Latest Updates ( sorted recent to last )
UPDATE 4 days ago - at 11/18/2025 10:09PM

There is currently no service impact, and this notice is informational. RingCentral Contact Center teams will provide more information following maintenance completion.

Latest RingCentral outages

A portion of customers in New Zealand may be experiencing inbound call failures for toll-free numbers due to an underlying carrier issue. - 2 days ago
A portion of customers in Europe and North America may experience issues seeing the caller name and receive errors when attempting to verify their emergency address. - 4 days ago
A portion of customers may experience difficulties accessing customer and application portals due to a third-party issue - 4 days ago
A portion of Contact Center customers may be experiencing presence sync problems affecting call routing, status displays, and agent state updates. - 9 days ago
A portion of customers may be experiencing dropped calls. - 11 days ago

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