Outage in RingCentral
A portion of customers in New Zealand may be experiencing inbound call failures for toll-free numbers due to an underlying carrier issue.
Resolved Minor
November 20, 2025 - Started 2 months ago
- Lasted 4 days
Incident Report
The underlying carrier is investigating the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
2 months ago - at 11/21/2025 07:36PM
The underlying carrier's partner in the region has implemented corrective measures and end-user feedback confirms partial restoration of services. The carrier is continuing to work with their partner to fully mitigate impact. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of November 24th or when a significant change in status occurs.
UPDATE
2 months ago - at 11/21/2025 04:16PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of November 21st or when a significant change in status occurs.
UPDATE
2 months ago - at 11/21/2025 03:15AM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of November 21st or when a significant change in status occurs.
UPDATE
2 months ago - at 11/21/2025 12:27AM
The underlying carrier is investigating the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Latest RingCentral outages
A portion of RingCentral customers may experience failing inbound and outbound calls - about 10 hours ago
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