Outage in RingCentral

A portion of customers in New Zealand may be experiencing inbound call failures for toll-free numbers due to an underlying carrier issue.

Minor
November 21, 2025 - Started 2 days ago

Incident Report

The underlying carrier is investigating the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral APAC RingCentral Calling - Inbound

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Latest Updates ( sorted recent to last )
UPDATE about 23 hours ago - at 11/21/2025 07:36PM

The underlying carrier's partner in the region has implemented corrective measures and end-user feedback confirms partial restoration of services. The carrier is continuing to work with their partner to fully mitigate impact. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of November 24th or when a significant change in status occurs.

UPDATE 1 day ago - at 11/21/2025 04:16PM

The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of November 21st or when a significant change in status occurs.

UPDATE 1 day ago - at 11/21/2025 03:15AM

The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of November 21st or when a significant change in status occurs.

UPDATE 2 days ago - at 11/21/2025 12:27AM

The underlying carrier is investigating the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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