Outage in RingCentral
A portion of customers may be experiencing issues sending and receiving SMS and MMS messages.
Resolved Minor
January 05, 2026 - Started 3 months ago
- Lasted about 3 hours
Incident Report
RingCentral Operations teams are investigating this issue and will provide an update in four hours or when there is a significant change in incident status. If you are experiencing this issue please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
3 months ago - at 01/05/2026 07:39PM
RingCentral Operations teams are continuing to observe improvements through internal metrics and monitoring. At this time, both inbound and outbound messages are working successfully. Teams will continue to monitor for stability and will provide the next update in four hours or when there is a significant change in incident status. If you are experiencing this issue please reach out to customer care.
UPDATE
3 months ago - at 01/05/2026 07:17PM
RingCentral Operations teams have implemented mitigation steps and are observing improvements through internal metrics and monitoring. At this time, inbound messages are working successfully. However, outbound failures are occurring, and teams are investigating the cause while working towards full resolution. The next update will be provided in four hours or when there is a significant change in incident status. If you are experiencing this issue please reach out to customer care.
UPDATE
3 months ago - at 01/05/2026 06:51PM
RingCentral Operations teams have implemented mitigation steps and are observing improvements through internal metrics and monitoring. However, some outbound delays persist, and teams are investigating the cause while working towards full resolution. The next update will be provided in four hours or when there is a significant change in incident status. If you are experiencing this issue please reach out to customer care.
UPDATE
3 months ago - at 01/05/2026 05:55PM
RingCentral Operations teams have performed mitigation steps and are currently seeing improvements via internal metrics and monitoring. Teams will continue to monitor and will provide an update in four hours or when there is a significant change in incident status. If you are experiencing this issue please reach out to customer care.
UPDATE
3 months ago - at 01/05/2026 05:07PM
RingCentral Operations teams have potentially identified a root cause for this issue and are performing actions to mitigate at this time. Teams will provide an update in four hours or when there is a significant change in incident status. If you are experiencing this issue please reach out to customer care.
UPDATE
3 months ago - at 01/05/2026 04:37PM
RingCentral Operations teams are investigating this issue and will provide an update in four hours or when there is a significant change in incident status. If you are experiencing this issue please reach out to customer care.
Latest RingCentral outages
A portion of Contact Center customers may be experiencing agent application not loading - about 21 hours ago
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