Outage in RingCentral

A portion of customers with numbers in Ontario, Canada and with a 519 area code may be experiencing inbound call and fax failures due to an underlying carrier issue.

Resolved Minor

January 14, 2026 - Started about 2 months ago - Lasted about 12 hours

Incident Report

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Components affected

RingCentral Americas RingCentral Calling - Inbound RingCentral Fax - Inbound

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Latest Updates ( sorted recent to last )

UPDATE about 2 months ago - at 01/15/2026 04:39AM

RingCentral has received reports that the underlying carrier has resolved the issue affecting inbound calls and fax failures. All customer services are now fully restored.

UPDATE about 2 months ago - at 01/14/2026 11:12PM

The underlying carrier continues to investigate the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of January 15th or when a significant change in status occurs.

UPDATE about 2 months ago - at 01/14/2026 08:23PM

The underlying carrier continues to investigate the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE about 2 months ago - at 01/14/2026 04:35PM

Latest RingCentral outages

A portion of customers in North America may have experienced a one time registration drop and the inability to make or receive calls due to a planned change. - about 14 hours ago

A portion of customers may be experiencing failed outbound faxes to toll-free numbers. - 1 day ago

A portion of Contact Center customers may be experiencing application latency and intermittent failures with call-handling features, such as transfers, holds, and accepting new calls. - 2 days ago

A portion of customers in Milton, Kitchener, Oakville, Hamilton, Burlington, Stoney Creek, Georgetown and London, ON may be experiencing failing outbound and inbound calls and faxes - 2 days ago

A portion of customers may be experiencing delayed SMS message delivery due to an underlying carrier issue. - 3 days ago

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