Outage in RingCentral

A portion of customers with numbers in Ontario, Canada and with a 519 area code may be experiencing inbound call and fax failures due to an underlying carrier issue.

Resolved Minor
January 14, 2026 - Started about 18 hours ago - Lasted about 12 hours

Incident Report

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Calling - Inbound RingCentral Fax - Inbound

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Latest Updates ( sorted recent to last )
UPDATE about 6 hours ago - at 01/15/2026 04:39AM

RingCentral has received reports that the underlying carrier has resolved the issue affecting inbound calls and fax failures. All customer services are now fully restored.

UPDATE about 11 hours ago - at 01/14/2026 11:12PM

The underlying carrier continues to investigate the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of January 15th or when a significant change in status occurs.

UPDATE about 14 hours ago - at 01/14/2026 08:23PM

The underlying carrier continues to investigate the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE about 18 hours ago - at 01/14/2026 04:35PM

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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