Outage in RingCentral

A portion of customers using a specific mobile carrier may experience delays in sending or receiving SMS and MMS messages due to an underlying carrier issue.

Resolved Minor
January 14, 2026 - Started about 15 hours ago - Lasted about 13 hours

Incident Report

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral SMS - Inbound RingCentral SMS - Outbound

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Latest Updates ( sorted recent to last )
UPDATE about 2 hours ago - at 01/15/2026 08:29AM

Operations teams have confirmed with the underlying carrier that the issue causing delays in sending or receiving SMS and MMS messages a portion of customers using a certain mobile carrier might have experienced is now resolved. All services are functioning normally at this time.

UPDATE about 11 hours ago - at 01/14/2026 11:10PM

The underlying carrier continues to investigate the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of January 15th or when a significant change in status occurs.

UPDATE about 15 hours ago - at 01/14/2026 07:17PM

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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