A portion of customers may be experiencing the inability to complete calls due to an issue in a specific underlying mobile provider's network.

Operations teams are continuing to work with the underlying carrier in monitoring voice and messaging traffic towards the affected service destinations. They will provide the next update in the morning of January 15th, or if a significant change in status occurs.

The underlying carriers' teams are observing expected network behavior in regards to voice and messaging traffic towards the affected service destinations. They will monitor for continued stability continues to investigate the issue and will provide updates as they become available.

The underlying carrier continues to investigate the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of January 15th or when a significant change in status occurs.

A portion of customers may be experiencing the inability to complete calls due to an issue in a specific underlying mobile provider's network. RingCentral Operations teams are working with the underlying carrier to resolve this issue.