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Outage in RingCentral

A portion of customers in Canada may experience issues sending faxes to toll-free numbers

Resolved Minor
January 20, 2026 - Started 2 days ago - Lasted about 3 hours

Incident Report

A portion of customers in Canada may experience issues sending faxes to toll-free numbers due to an underlying carrier issue. Operations teams are working with the carrier to ensure the issue gets resolved in a timely manner. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Fax - Outbound

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Latest Updates ( sorted recent to last )
UPDATE 2 days ago - at 01/20/2026 01:22PM

RingCentral Operations teams have confirmed that the issue affecting toll-free faxes has been resolved. If you are still experiencing this issue, please reach out to customer care.

UPDATE 2 days ago - at 01/20/2026 12:03PM

Operations teams have made an emergency change to alleviate the impact from the underlying carrier issue that prevented some customers in Canada from being able to send out faxes. Teams are monitoring for stability now. If you experienced this issue, please test if faxes are completing and contact customer care.

UPDATE 2 days ago - at 01/20/2026 10:24AM

A portion of customers in Canada may experience issues sending faxes to toll-free numbers due to an underlying carrier issue. Operations teams are working with the carrier to ensure the issue gets resolved in a timely manner. If you are experiencing this issue, please reach out to customer care.

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