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Outage in RingCentral

A portion of RingCX customers may be experiencing agents going into a Ring No Answer status and unable to take calls.

Resolved Minor
January 21, 2026 - Started about 21 hours ago - Lasted about 7 hours

Incident Report

A portion of RingCX customers may be experiencing agents going into a Ring No Answer status and unable to take calls. RingCentral Operations teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral RingCX

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Latest Updates ( sorted recent to last )
UPDATE about 18 hours ago - at 01/21/2026 05:40PM

RingCentral Operations teams have taken actions to mitigate the issue affecting agents while the rollback process is ongoing. Teams will monitor for service stability. The next update will occur in four hours or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 20 hours ago - at 01/21/2026 03:18PM

RingCentral Operations teams have identified the cause of this issue and are performing a rollback of a recent release to mitigate customer impact. The next update will occur in four hours or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 21 hours ago - at 01/21/2026 02:53PM

A portion of RingCX customers may be experiencing agents going into a Ring No Answer status and unable to take calls. RingCentral Operations teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.

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