Outage in RingCentral
A portion of Contact Center customers may be experiencing application latency and intermittent failures with call-handling features, such as transfers, holds, and accepting new calls.
Resolved Minor
March 10, 2026 - Started 1 day ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
RingCentral Contact Center customers in the Americas experienced application latency and intermittent failures with call-handling features including transfers, holds, and accepting new calls for 3.9 hours. The RingCentral team implemented mitigation steps and continued monitoring to ensure stability. The incident was classified as minor severity and has been resolved.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 03/10/2026 08:28PM
RingCentral Contact Center teams have implemented mitigation steps and are currently awaiting the results. Teams will continue to monitor the issue to ensure stability. If you are experiencing this issue, please contact customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
1 day ago - at 03/10/2026 04:57PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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