RingCentral experienced delayed SMS message delivery affecting both inbound and outbound messaging in the Americas region due to an underlying carrier issue. The incident lasted 12 minutes and was classified as minor. The carrier investigated and resolved the issue, with customers advised to contact support if they experienced delays.
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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