Outage in RingCentral
A Portion of Contact Center customers may experience issues involving callbacks and dialer calls.
Resolved Minor
July 02, 2026 - Started 19 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A minor incident affecting RingCentral Contact Center customers in the EMEA region caused issues with callbacks and dialer calls for approximately 2.7 hours. The Contact Center team investigated and applied mitigation measures to restore outbound processing. Monitoring and root cause analysis were ongoing following remediation.
Contact Center teams are investigating the issue and will provide updates as they become available.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
UPDATE
19 days ago - at 07/02/2026 12:24PM
RingCentral Contact Center teams are currently monitoring and validating outbound processing behavior following recent mitigation activities, awaiting customer feedback after remediation, and continuing root cause analysis to identify and address the underlying issue. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
19 days ago - at 07/02/2026 09:59AM
Contact Center teams are investigating the issue and will provide updates as they become available.
Latest RingCentral outages
A portion of Contact Center customers may be experiencing degraded audio quality on inbound calls. - about 20 hours ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
