Outage in RingCentral
A portion of customers with numbers in Calgary, AB, may be experiencing inbound call and fax failures.
Resolved Minor
July 27, 2026 - Started 6 days ago
- Lasted about 9 hours
Incident Report
Summary AI Generated
A carrier-level issue impacted a portion of RingCentral customers with Calgary, AB numbers, causing inbound and outbound calls to fail with a fast busy tone and inbound faxes to be disrupted. The incident lasted approximately 9.3 hours, affecting inbound and outbound calling as well as inbound fax services across the Americas region. RingCentral Operations teams remained in contact with the underlying carrier throughout the investigation, though no resolution update was captured within the provided timeline.
A portion of RingCentral customers with numbers in Calgary, AB, may be experiencing issues with calls resulting in fast busy tone due to an underlying carrier issue. RingCentral Operations teams are staying in contact with the carrier on investigating the issue and will provide more information as it becomes available. If you are experiencing this issue, please contact our RingCentral customer care.
Components affected
RingCentral Calling - Inbound RingCentral Americas RingCentral Calling - Outbound RingCentral Fax - InboundTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
6 days ago - at 07/27/2026 03:54PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
6 days ago - at 07/27/2026 12:05PM
Operations teams keep staying in contact with the underlying carrier on investigating the issue causing calls to result in fast busy tone for a portion of customers in Calgary, AB, and will provide more information as it becomes available. If you are experiencing this issue, please contact our customer care.
UPDATE
6 days ago - at 07/27/2026 08:58AM
A portion of RingCentral customers with numbers in Calgary, AB, may be experiencing issues with calls resulting in fast busy tone due to an underlying carrier issue. RingCentral Operations teams are staying in contact with the carrier on investigating the issue and will provide more information as it becomes available. If you are experiencing this issue, please contact our RingCentral customer care.
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