Outage in RingCentral
A portion of Engage Digital customers may experience issues where digital interactions cannot be assigned to agents.
Resolved Minor
August 27, 2026 - Started 6 days ago
- Lasted 36 minutes
Incident Report
Summary AI Generated
A subset of RingCentral Engage Digital customers in EMEA experienced an issue where digital interactions could not be assigned to agents, affecting the AWS-hosted digital platform. Mitigation steps were applied and improvements were observed before full resolution was confirmed. The incident lasted approximately 36 minutes.
A portion of customers may be experiencing an issue with digital interaction availability. RingCentral Operations teams are investigating the issue and will provide more information as it becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
6 days ago - at 08/27/2026 01:51PM
RingCentral Operations teams have confirmed that the issue with digital interaction availability has been resolved. If you are still experiencing this issue, please reach out to customer care.
UPDATE
6 days ago - at 08/27/2026 01:49PM
RingCentral Operations teams have performed mitigation steps and are seeing improvements, but they're continuing to work on full service restoration. We are monitoring the stability and will provide an update in four hours or when more information becomes available. If you're still experiencing this issue, please reach out to customer care.
UPDATE
6 days ago - at 08/27/2026 01:25PM
A portion of customers may be experiencing an issue with digital interaction availability. RingCentral Operations teams are investigating the issue and will provide more information as it becomes available. If you are experiencing this issue, please reach out to customer care.
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