Rudderstack Outage History

Rudderstack experienced a major event ingestion issue affecting Starter and Growth customers in the US region for 21 minutes. The problem was caused by AWS load balancer issues that impacted Rudderstack's data ingestion layer. The incident was resolved after the underlying AWS infrastructure issue was addressed, with Enterprise customers remaining unaffected throughout the outage.

Rudderstack experienced a major event ingestion issue affecting Starter and Growth customers in the US region for 18 minutes, caused by AWS load balancer problems. The incident impacted the Data Ingestion component while Enterprise customers remained unaffected. The issue was resolved after the team worked to address the underlying AWS infrastructure problem.

Rudderstack experienced a 2.4-hour delay in their data processing pipeline in the US region due to EC2 instance availability issues in AWS availability zone use1-az4. The incident affected Free, Starter, and Growth tier customers, while Enterprise customers remained unaffected. The issue was resolved by moving workloads away from the problematic availability zone, with event processing fully restored.

Rudderstack experienced delays in data processing and delivery for Starter and Growth tier customers in the US region for 2.3 hours. The incident affected the Data Processing Pipeline while data ingestion continued normally with no data loss. The issue was resolved and pipeline processing returned to real-time operation.

Rudderstack experienced elevated errors and delayed event delivery to Facebook Marketing destinations for 8.5 hours due to disruptions in Meta's Ads Creation and Editing API. The service actively monitored the situation and retried failed requests during the outage. The incident was resolved once Meta's API issues were fixed.