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The issue is resolved and Sage DPW Cloud is available and performing as expected.
We have successfully resolved the "Access Denied" error and customers will be able to successfully connect however, they will still experience intermittent connection drops which we are currently investigating. We appreciate your patience as we work to resolve this issue.
We have identified the cause of the issue and we are working on a fix. As a workaround, customers are advised to log into sFTP with multiple connection attempts. We appreciate your patience as we work to resolve this issue.
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
We have identified that a small subset of customers in Austria are experiencing intermittent issues are experiencing intermittent issues when using the SFTP (data transfer protocol) within the service. All other product functionality is working as expected.
We re currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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