Outage in Sage
Sage Intacct - Technical Solutions Group
Resolved MinorIncident Report
Summary AI Generated
**Sage Intacct** experienced an intermittent issue lasting approximately 29 hours that prevented US customers from reporting transactions, presenting them with a "Synchronous Smart Event execution was unsuccessful" error. Affected users were able to complete transactions only after multiple retries, while all other product functionality remained unaffected. The issue was resolved and the service returned to normal performance on August 14, 2026.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage IntacctTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 08/14/2026 08:59PM
The issue is resolved and the service is available and performing as expected.
MONITORING
11 days ago - at 08/14/2026 04:42PM
The service continues to perform as expected, and no further issues have been observed. If you are still experiencing problems, please clear your cache and try again.
MONITORING
12 days ago - at 08/13/2026 03:58PM
We identified an intermittent issue preventing customers in the USA from reporting transactions. All other product functionalities was performing as expected. Customers were being presented with an error message: "Synchronous Smart Event execution was unsuccessful." Customer reports transactions were succeeding only after multiple retries.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
12 days ago - at 08/13/2026 03:38PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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