Outage in Sage
Sage Payroll Calculator Agent - Sage Payroll Agent Tax Calc
Resolved MinorIncident Report
Summary AI Generated
Sage 100 US customers experienced an intermittent issue preventing payroll processing, with users receiving a "Sage 100 cannot connect to the Sage Payroll Tax Service" error message. The Sage Payroll Calculator Agent was affected for approximately 72 hours, while all other product functionality remained operational. The issue was resolved on August 17, 2026, with the service confirmed to be performing as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Payroll Calculator AgentTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 08/17/2026 06:03PM
The issue is resolved and the service continues to perform as expected.
MONITORING
8 days ago - at 08/17/2026 04:06PM
The service continues to perform as expected. If you are still facing issues, please contact Sage Customer Support.
MONITORING
11 days ago - at 08/14/2026 10:09PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
11 days ago - at 08/14/2026 05:38PM
We have identified an intermittent issue in the USA preventing customers from processing payroll. Customers are being presented with an error message: "Sage 100 cannot connect to the Sage Payroll Tax Service". All other product functionalities are performing as expected.
The products/services affected is:
- Sage 100 US
We are investigating.
INVESTIGATING
11 days ago - at 08/14/2026 05:25PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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