SailPoint Outage History

SailPoint's NERM service experienced a major disruption in the US-GOV-West-1 region, impacting some customers for approximately 1.3 hours. The issue was identified and corrected by SailPoint's engineering team. The incident was fully resolved and normal service operations were restored.

SailPoint experienced a 22-hour incident where recently updated entitlements were not appearing in search results despite successful aggregation, affecting the N. Virginia us-east-1 region. The issue caused delays in the visibility of entitlement updates in the search functionality. The problem was identified, a fix was deployed and monitored, and the incident was fully resolved.

SailPoint experienced a major service disruption affecting AIC and ARMS reporting functionality for some customers, lasting 16.2 hours. The incident was caused by a vendor outage that impacted the reporting services. The SailPoint team successfully mitigated the service disruption and restored normal operations.

SailPoint's Access Intelligence Center experienced a major outage that made the service completely unavailable to users. The incident lasted 59 minutes, during which the engineering team investigated the issue, identified the root cause, and implemented a fix. The service was fully restored and the incident was resolved.

SailPoint experienced a major incident with their underlying virtual appliance infrastructure across multiple regions, causing customers to encounter slow services and connection errors. The issue affected service performance and connectivity for 1.2 hours before being identified and corrected. The incident was fully resolved, with customers advised to open support cases if they continued experiencing virtual appliance issues.

SailPoint's Entitlement service experienced a disruption where entitlements with parent/child relationships displayed errors when selected, impacting some customers. The service disruption lasted 22 minutes before being resolved. SailPoint investigated and addressed the issue affecting the entitlement selection functionality.

SailPoint's Entitlement search service experienced a disruption that impacted some customers in the N. Virginia (us-east-1) region for 10.1 hours. The issue was identified and a fix was implemented, with the incident being fully resolved.

SailPoint experienced 5xx errors affecting access requests for customers in the US-East (N. Virginia us-east-1) region. The issue prevented users from processing access requests during the 26-minute outage. The problem was successfully mitigated and resolved.

SailPoint's Identity Security Cloud experienced a service disruption that impacted some customers for 28 minutes. The company investigated and worked to address the issue during this period. The incident was classified as minor and has been resolved.

SailPoint's Identity Security Cloud experienced a service disruption in the ME-Central region due to a provider outage affecting multiple availability zones, with regional conflict hampering recovery efforts. The incident impacted some customers for 268 hours (over 11 days) while SailPoint monitored the third-party provider's recovery efforts. The incident was resolved when the provider restored services and began providing direct communication to affected customers.