Outage in Salesforce

Feature Disruption

Resolved Minor
November 15, 2023 - Started almost 1 year ago - Lasted about 9 hours

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Outage Details

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce JPN2S Salesforce FRA8S Salesforce FRA12S Salesforce AUS28S Salesforce CAN2S Salesforce JPN12S Salesforce DEU8S Salesforce GBR44S Salesforce DEU6S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce AUS2S Salesforce IND4S Salesforce JPN4S Salesforce AUS4S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce USA2S Salesforce DEU4S Salesforce BRA2S Salesforce SGP4S Salesforce FRA2S Salesforce CAN6S Salesforce CAN8S Salesforce JPN6S Salesforce JPN8S Salesforce JPN10S Salesforce AUS36S Salesforce USA20S Salesforce IND10S Salesforce IND20S Salesforce JPN18S Salesforce JPN28S Salesforce AUS18S Salesforce AUS20S Salesforce AUS38S Salesforce FRA24S Salesforce SGP6S Salesforce CAN20S Salesforce DEU48S Salesforce DEU50S Salesforce DEU62S Salesforce GBR40S Salesforce GBR42S Salesforce GBR60S Salesforce GBR62S Salesforce SWE28S Salesforce SWE2S Salesforce SWE30S Salesforce SWE44S Salesforce DEU10S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce ARE2S Salesforce ARE4S Salesforce AUS80S Salesforce FRA6S Salesforce AUS6S Salesforce DEU2S Salesforce CHE2S Salesforce CHE4S Salesforce IDN2S Salesforce BRA4S Salesforce SGP2S Salesforce ITA2S Salesforce ITA4S Salesforce SWE4S Salesforce SWE6S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA270S Salesforce USA488S Salesforce USA490S Salesforce IND8S Salesforce USA8S Salesforce USA366S Salesforce USA22S Salesforce GBR4S Salesforce GBR2S Salesforce IND3S Salesforce IND2S Salesforce USA268S Salesforce USA432S Salesforce USA80S Salesforce USA434S Salesforce IND6S Salesforce CAN4S Salesforce FRA4S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce DEU20S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA60S Salesforce KOR2S Salesforce KOR4S Salesforce SWE2S Salesforce SWE4S Salesforce IDN4S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA246S Salesforce USA248S Salesforce USA446S Salesforce USA448S Salesforce IND12S Salesforce SGP8S Salesforce BRA6S Salesforce BRA8S Salesforce USA224S
Latest Updates ( sorted recent to last )
UPDATE almost 1 year ago - at 11/15/2023 11:01AM

The rollback is in progress only for one hyper-force cell AUS22s. The team is closely monitoring the progress. The majority of customers are out of impact as the rollback is completed on all the remaining hyper-force cells.

We will provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE almost 1 year ago - at 11/15/2023 09:30AM

The Salesforce Technology team has confirmed that most of the hyper-force cells are out of impact as of 07:00 AM UTC. The rollback is in progress for the following AUS22s, IND3s, IND8s, and ITA22s, and the ETA is 90 minutes.

We will provide an update in 90 minutes or sooner if additional information becomes available.

UPDATE almost 1 year ago - at 11/15/2023 08:11AM

The Salesforce Technology team continues to implement and monitor the rollback process.

We will provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE almost 1 year ago - at 11/15/2023 05:30AM

The Salesforce Technology team is actively monitoring and implementing the rollback process.

While we don’t have a precise ETA for completion, we will provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE almost 1 year ago - at 11/15/2023 04:20AM

The Technology team has initiated the rollback of the recent release.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE almost 1 year ago - at 11/15/2023 03:30AM

The Salesforce Technology team continues working through the pre-tasks to rollback the recent release.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE almost 1 year ago - at 11/15/2023 02:51AM

The Salesforce Technology team is aware of feature disruption impacting the Sandbox copy feature. Upon investigation, the team determined a recent release as a likely trigger. Some customers may receive a "null server_id " error when using this Sandbox copy feature.
The team is performing pre-tasks for a rollback of the release.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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