Outage in Salesforce
Marketing Cloud Engagement Feature Degradation
Resolved Minor
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Outage Details
Components affected
Salesforce DB50127 Salesforce DB12 Salesforce DB10024 Salesforce DB10034 Salesforce DB10056 Salesforce DB50081 Salesforce DB782 Salesforce DB12129 Salesforce DB50133 Salesforce DB162 Salesforce DB11147 Salesforce DB10072 Salesforce DB10080 Salesforce DB10083 Salesforce DB10216 Salesforce DB10067 Salesforce DB7082 Salesforce DB757 Salesforce DB7105 Salesforce DB7097 Salesforce DB724 Salesforce DB7144 Salesforce DB736 Salesforce DB7146 Salesforce DB7085 Salesforce DB775 Salesforce DB792 Salesforce DB7124 Salesforce DB7088 Salesforce DB714 Salesforce DB790 Salesforce DB7158 Salesforce DB7159 Salesforce DB742 Salesforce DB729 Salesforce DB746 Salesforce DB745 Salesforce DB719 Salesforce DB752 Salesforce DB762 Salesforce DB795 Salesforce DB7141 Salesforce DB733 Salesforce DB776 Salesforce DB797 Salesforce DB12451 Salesforce DB50114 Salesforce DB33 Salesforce DB11244 Salesforce DB50121 Salesforce DB50163 Salesforce DB135 Salesforce DB11418 Salesforce DB13033 Salesforce DB11466 Salesforce DB608 Salesforce DB11271 Salesforce DB50249 Salesforce DB10015 Salesforce DB425 Salesforce DB7074 Salesforce DB12460 Salesforce DB13009 Salesforce DB12012 Salesforce DB50009 Salesforce DB59 Salesforce DB10 Salesforce DB7008 Salesforce DB13 Salesforce DB601 Salesforce DB72 Salesforce DB7039 Salesforce DB10004 Salesforce DB10012 Salesforce DB11008 Salesforce DB11457 Salesforce DB7034 Salesforce DB10017 Salesforce DB10032 Salesforce DB10047 Salesforce DB15 Salesforce DB50007 Salesforce DB50033 Salesforce DB50084 Salesforce DB667 Salesforce DB684 Salesforce DB11328 Salesforce DB695 Salesforce DB708 Salesforce DB7044 Salesforce DB7069 Salesforce DB10021 Salesforce DB10057 Salesforce DB639 Salesforce DB50012 Salesforce DB10060 Salesforce DB11238 Salesforce DB11373 Salesforce DB50195 Salesforce DB12006 Salesforce DB42 Salesforce DB447 Salesforce DB12030 Salesforce DB139 Salesforce DB677 Salesforce DB602 Salesforce DB645 Salesforce DB11316 Salesforce DB50221 Salesforce DB7007 Salesforce DB7055 Salesforce DB12108 Salesforce DB133 Salesforce DB50310 Salesforce DB12171 Salesforce DB12075 Salesforce DB710 Salesforce DB7016 Salesforce DB50050 Salesforce DB12133 Salesforce DB11150 Salesforce DB11124 Salesforce DB50061 Salesforce DB50039 Salesforce DB50066 Salesforce DB680 Salesforce DB12007 Salesforce DB50003 Salesforce DB50027 Salesforce DB50307 Salesforce DB12156 Salesforce DB10001 Salesforce DB7077 Salesforce DB11241 Salesforce DB50047 Salesforce DB11286 Salesforce DB12166 Salesforce DB13025 Salesforce DB50212 Salesforce DB50036 Salesforce DB10039 Salesforce DB646 Salesforce DB670 Salesforce DB44 Salesforce DB25 Salesforce DB50264 Salesforce DB34 Salesforce DB10014 Salesforce DB10044 Salesforce DB50049 Salesforce DB676 Salesforce DB693 Salesforce DB11162 Salesforce DB459 Salesforce DB11190 Salesforce DB50298 Salesforce DB12047 Salesforce DB12228 Salesforce DB51012 Salesforce DB12246 Salesforce DB12328 Salesforce DB10054 Salesforce DB50087 Salesforce DB7064 Salesforce DB7071 Salesforce DB7026 Salesforce DB7036 Salesforce DB10033 Salesforce DB7060 Salesforce DB7073 Salesforce DB50115 Salesforce DB67 Salesforce DB434 Salesforce DB668 Salesforce DB7050 Salesforce DB5 Salesforce DB605 Salesforce DB621 Salesforce DB7020 Salesforce DB50171 Salesforce DB118 Salesforce DB7031 Salesforce DB7048 Salesforce DB10040 Salesforce DB50102 Salesforce DB50060 Salesforce DB11141 Salesforce DB50187 Salesforce DB50251 Salesforce DB11217 Salesforce DB10016 Salesforce DB11151 Salesforce DB10023 Salesforce DB10030 Salesforce DB10036 Salesforce DB50030 Salesforce DB692 Salesforce DB11400 Salesforce DB7002 Salesforce DB462 Salesforce DB50015 Salesforce DB10053 Salesforce DB50260 Salesforce DB12226 Salesforce DB51028 Salesforce DB12268 Salesforce DB12271 Salesforce DB12298 Salesforce DB12316 Salesforce DB12325 Salesforce DB51075 Salesforce DB51092 Salesforce DB165 Salesforce DB50513 Salesforce DB51095 Salesforce DB13060 Salesforce DB13069 Salesforce DB13072 Salesforce DB13111 Salesforce DB51048 Salesforce DB51120 Salesforce DB51123 Salesforce DB51126 Salesforce DB51132 Salesforce DB51141 Salesforce DB7049 Salesforce DB50129 Salesforce DB50153 Salesforce DB11391 Salesforce DB11433 Salesforce DB11475 Salesforce DB409 Salesforce DB11268 Salesforce DB11424 Salesforce DB50233 Salesforce DB10022 Salesforce DB10058 Salesforce DB10066 Salesforce DB10075 Salesforce DB50099 Salesforce DB10006 Salesforce DB50108 Salesforce DB11154 Salesforce DB11256 Salesforce DB617 Salesforce DB627 Salesforce DB12032 Salesforce DB50126 Salesforce DB11364 Salesforce DB50222 Salesforce DB50067 Salesforce DB2 Salesforce DB51002 Salesforce DB51006 Salesforce DB11199 Salesforce DB11133 Salesforce DB38 Salesforce DB11126 Salesforce DB7028 Salesforce DB50214 Salesforce DB157 Salesforce DB22 Salesforce DB120 Salesforce DB11175 Salesforce DB55 Salesforce DB86 Salesforce DB445 Salesforce DB87 Salesforce DB50177 Salesforce DB111 Salesforce DB11159 Salesforce DB11277 Salesforce DB50043 Salesforce DB11002 Salesforce DB11460 Salesforce DB671 Salesforce DB12057 Salesforce DB50504 Salesforce DB50236 Salesforce DB12060 Salesforce DB11138 Salesforce DB11169 Salesforce DB50150 Salesforce DB11319 Salesforce DB73 Salesforce DB93 Salesforce DB12041 Salesforce DB12064 Salesforce DB12088 Salesforce DB12249 Salesforce DB12123 Salesforce DB50288 Salesforce DB12214 Salesforce DB12334 Salesforce DB13046 Salesforce DB51099 Salesforce DB51102 Salesforce DB51104 Salesforce DB51108 Salesforce DB51111 Salesforce DB10090 Salesforce DB10099 Salesforce DB10106 Salesforce DB10095 Salesforce DB10124 Salesforce DB10142 Salesforce DB60 Salesforce DB10085 Salesforce DB10141 Salesforce DB10082 Salesforce DB10105 Salesforce DB10218 Salesforce DB10069 Salesforce DB10081 Salesforce DB10089 Salesforce DB10097 Salesforce DB10104 Salesforce DB10147 Salesforce DB62 Salesforce DB10078 Salesforce DB10084 Salesforce DB10140 Salesforce DB10149 Salesforce DB10169 Salesforce DB10074 Salesforce DB10217Latest Updates ( sorted recent to last )
The Technology team has seen significant improvement and continues to monitor the progress. The error rates have dropped and the team is continuing to monitor to ensure performance remains healthy.
We will provide an update in 30 minutes or sooner if additional information becomes available.
The Technology team continues to work on restarting the servers and this is progressing as expected. Customers will continue to see signs of improvement as the workstream progresses.
We do not have an estimated time for completion at this point; however, we will provide an update in 60 minutes or sooner if we have more information.
Work to restart servers is progressing as expected, with a significant amount of the total having now been completed. As this workstream progresses, customers will continue to see signs of improvement.
We don’t have an estimated time for completion at this point; however, we will provide an update in 60 minutes or sooner if we have more information.
The Technology team continues to perform the server restarts across the impacted instances and the restarts are expected to take some more time. In parallel, the team is also monitoring the error rates for the Event Notification service, which have significantly dropped and are trending positive.
We don’t have an estimated time for the completion of the workstream at this point; however, we will provide an update in 60 minutes or sooner if we have more information.
The Salesforce Technology team continues to perform server restarts across the impacted instances. Initial reports are trending positive and we continue to monitor the Event Notification Service (ENS) performance.
We expect the restarts to take some more time. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
The Technology team continues to restart the application servers across the impacted instances to see if that helps in restoring the services.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
The Technology team noted potential issues with the certificate and has identified the fix. The team is in the process of implementing the fix to see if that helps in restoring the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
At 05:40 UTC on December 12, 2023, the Salesforce Technology team noted a feature degradation impacting multiple instances within the Marketing Cloud production environment.
During this time customers utilizing the Event Notification Service(ENS) are experiencing delays in receiving the event notifications.
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