Feature Disruption

The Salesforce Chat service remains stable. Our team will continue to monitor the service performance levels before closing this incident.

Initial reports are showing positive improvements to the Salesforce Chat service. The team is currently validating to see if the service has returned to normal operating levels and is monitoring service performance levels.

We will provide an update in 30 minutes or sooner if additional information becomes available.

Restarting the backend servers did not mitigate the impact. The team continues to investigate the potential trigger for this issue and is exploring multiple paths for resolution.

We will provide an update in 30 minutes or sooner if additional information becomes available.

The team remains engaged and is currently analyzing the full scope of the impact on our customers. In parallel, multiple teams are engaged and are exploring alternative paths for quick resolution.

We will provide an update in 30 minutes or sooner if additional information becomes available.

At 12:15 UTC, on March 22, 2024, The Salesforce Technology team became aware of a feature degradation impacting Salesforce Chat. Customers may experience issues with various activities chat activity, chat assignment, and agent login. Initial investigations highlighted issues with the backend servers. The team restarted these servers and were temporarily out of impact at 13:15 UTC. The issue resurfaced at 13:42 UTC. Customers may experience an impact on Salesforce Chat login again. The Technology team is working on restarting the backend servers to mitigate the impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.