Service Disruption

The team brought the application tier back up and has observed successful login activity. They are continuing to monitor to ensure the instance is back up and taking customer traffic.

The team has successfully flushed the memory cache. They are now performing additional actions and monitoring to confirm that it remains in a healthy state. Once the cache is confirmed to be healthy, the application tier will be brought back up. They expect this to take approximately 15 minutes. information. We'll provide further updates as soon as more information becomes available.

The Technology team is performing continuous restarts of the database tier which is showing incremental improvements to the memory cache. When the cache shows significant improvement, the application tier can be brought back up to restore service to the instance

The Technology team's focus remains on exploring multiple potential resolution paths. One path involves bringing the database back up in maintenance mode; however, the team is encountering issues while attempting this. Concurrently, the team is developing an emergency release to resolve the issue. We'll provide further updates as soon as more information becomes available.

The team is continuing efforts to restore service. They are currently engaged in making modifications to the cache flush process to clear the cache and free up memory. We will provide an update in 30 minutes or sooner if we have more information.

The Technology team has identified additional actions to take in an attempt to restore service. They are performing restarts of the application tier and investigating the potential to perform a restore. We will provide an update in 30 minutes or sooner if we have more information.

The investigation is ongoing and the team continues to explore multiple paths to resolution. We will provide an update in 30 minutes or sooner if we have more information.

The team is continuing to troubleshoot and investigate the cause of the issue. They've determined that the instance returned to a service disruption at 13:24 UTC as previous mitigation attempts only had temporary success. We will provide an update in 30 minutes or sooner if we have more information.

We are continuing to investigate the cause of this issue and have engaged additional engineers. The next update will be provided in 30 minutes or sooner if information becomes available.

The Salesforce Technology team has observed that instance stability and performance remain impacted following the implemented steps. Investigations will now resume to establish and assess an alternative best path forward. The next update will be provided in 30 minutes or sooner if information becomes available.

The Salesforce Technology team has identified a potential trigger for the issue and implemented a fix to resolve it. The instance is out of disruption and is now accessible; however, it is currently under a performance degradation. We will provide an update in 30 minutes or sooner if we have more information.

We’re investigating the cause of the issue. They have identified a memory cache issue and are taking action to clear that cache. We will provide an update in 30 minutes or sooner if we have more information.