Performance Degradation

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

The Salesforce technology team continues to perform additional validations and monitor the performance of the impacted instances after the change was rolled back. Job backlog processing is moving as expected.

We will provide an update in 60 minutes or sooner if we have more information.

The Technology team continues to roll back the change on the remaining impacted instances after validating the results on the Test instance.
The performance has significantly improved in the instances where the change was rolled back, and the team is monitoring the performance levels as the backlog is processed.

The technology team is exploring a configuration change as a potential trigger for the scheduled job not running as expected. The team rolled back this change on a Test instance. Initial reports have indicated positive results, and services were restored to normal operating levels for the verification instances.

Additional verifications are being performed before rolling back this change on other impacted instances.

The Salesforce Technology team identified a scheduled automation job that triggers the global search is not running as expected. We suspect that this is causing the issue, and we are reviewing the error logs and diagnostic information.

We will provide an update in 30 minutes or sooner if we have more information.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

At 22:46 UTC, on January 22, 2025, the Salesforce Technology team noted a performance degradation impacting multiple instances within the Salesforce production environment.

The issue is impacting the Global Search capability for multiple customers. The users are unable to search newly created records in the org via global search.

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.