Outage in Salesforce

Performance Degradation

Resolved Minor
January 11, 2026 - Started about 10 hours ago - Lasted about 5 hours

Incident Report

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce DEU20S

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Latest Updates ( sorted recent to last )
UPDATE about 9 hours ago - at 01/11/2026 11:30PM

We have identified a fix for this issue and are in the process of rolling this out. This is expected to take several hours to complete. Once deployed, we will monitor to ensure performance has been restored. We will provide an update as soon as we can clarify the situation further, most likely after 03:00 UTC, January 12, 2026.

UPDATE about 10 hours ago - at 01/11/2026 10:29PM

At 21:22 UTC on January 10, 2025, a performance degradation began affecting Salesforce Commerce Cloud on Core. As a result, some users are experiencing issues viewing their order history and accessing storefronts. We're actively investigating and exploring multiple paths to resolution. We'll provide an update as soon as additional information becomes available.

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