Outage in Salesforce
Marketing Cloud Account Engagement Feature Disruption - Background Processing
Resolved Major
January 13, 2026 - Started about 17 hours ago
- Lasted about 1 hour
Incident Report
The Salesforce Technology team identified a disruption impacting Background Processing with Account Engagement services and is working to resolve it. During this degradation, end-users may experience significant delays to services such as Email sending, Automations, and Engagement Studio processing. We’re investigating the issue and will provide updates as soon as possible.
Components affected
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