Outage in Salesforce

Feature Degradation

Minor

January 16, 2026 - Started 1 day ago

Incident Report

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Salesforce AUS2S Salesforce IND6S Salesforce JPN2S Salesforce IND4S Salesforce IND3S Salesforce CAN2S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce USA3S Salesforce DEU2S Salesforce BRA2S Salesforce SGP2S Salesforce FRA2S Salesforce CAN6S Salesforce JPN6S Salesforce JPN10S Salesforce JPN12S Salesforce USA8S Salesforce AUS14S Salesforce AUS36S Salesforce USA20S Salesforce IND20S Salesforce IND22S Salesforce IND8S Salesforce DEU6S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN28S Salesforce AUS18S Salesforce AUS20S Salesforce AUS38S Salesforce FRA6S Salesforce FRA12S Salesforce FRA24S Salesforce SGP6S Salesforce BRA6S Salesforce IND12S Salesforce IND24S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce GBR2S Salesforce USA9906S Salesforce KOR2S Salesforce SWE2S Salesforce DEU48S Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS242 Salesforce CS257 Salesforce ARE2S Salesforce CHE2S Salesforce CS236 Salesforce CS237 Salesforce CS239 Salesforce CS240 Salesforce CS253 Salesforce CS256 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS314 Salesforce DEU62S Salesforce GBR42S Salesforce GBR44S Salesforce IDN2S Salesforce ITA2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE6S Salesforce USA224S Salesforce USA246S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA448S Salesforce USA80S Salesforce BRA54S Salesforce CAN70S Salesforce CAN86S Salesforce CHE26S Salesforce CS291 Salesforce CS293 Salesforce CS294 Salesforce CS295 Salesforce CS311 Salesforce CS312 Salesforce CS321 Salesforce CS332 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce DEU114S Salesforce FRA96S Salesforce GBR106S Salesforce GBR108S Salesforce GBR90S Salesforce GBR92S Salesforce ISR4S Salesforce SWE60S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce USA222S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA654S Salesforce USA656S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA870S Salesforce USA872S Salesforce USA9006S Salesforce USA9012S Salesforce USA9018S Salesforce USA9406S

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Latest Updates ( sorted recent to last )

UPDATE about 21 hours ago - at 01/16/2026 12:42PM

We're continuing to prepare a fix. To ensure successful development and complete verification, we now aim to have this deployed through an Emergency Release to all instances, including impacted sandboxes immediately following this weekend's scheduled Spring ‘26 major release.

We'll provide an update once the fix has been deployed. In the meantime, users who continue to experience issues selecting Pricing Books on Opportunities can refer to http://sfdc.co/bKSUx4 for workaround information.

UPDATE about 22 hours ago - at 01/16/2026 11:38AM

Development of the fix is taking longer than anticipated. In parallel, we've identified a test instance for a deployment which is currently impacted. The workaround is now available and only applicable for core users. Please refer to this document for more information http://sfdc.co/bKSUx4

As a precaution, we're also planning to include this fix in the upcoming release to prevent any further impact after the current issue is addressed in the sandbox environment.

We'll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE about 23 hours ago - at 01/16/2026 10:39AM

We’ve identified a workaround that applies only to non-Community users. This involves an internal configuration change to grant affected users temporary access to price books.

We have also successfully reproduced the issue in a test environment. A fix is currently undergoing validation and will be deployed to the test environment next; after which, the fix will be deployed to the impacted sandbox instances.

Upon further investigation, we’ve determined that the impact start time is different from what was initially understood. We have now revised the start time of the Trust post.
We'll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE about 24 hours ago - at 01/16/2026 09:58AM

We’re investigating an issue affecting Community site users across multiple sandbox instances following a recent release. Users are unable to access price books in Lightning Experience on Community sites, which prevents them from adding products and progressing opportunities in the sales pipeline. We’re working to reproduce the issue in a test environment and determine the appropriate remediation path.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

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