Outage in Salesforce
Feature Disruption
Resolved Minor
March 12, 2026 - Started about 1 month ago
- Lasted about 11 hours
Incident Report
Summary AI Generated
Salesforce experienced a service disruption starting March 12 at 16:32 UTC that initially prevented users from logging into the US1 region, lasting 10.5 hours total. Login access was restored by 17:40 UTC after deploying a code fix, but the Advanced Analytics feature remained unavailable and required assistance from a third-party vendor to fully resolve.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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Latest Updates ( sorted recent to last )
UPDATE
about 1 month ago - at 03/12/2026 06:07PM
Restoration of the Advanced Analytics feature will require assistance from a third party service provider. We are actively working with this vendor and will provide an update as soon as we have more information to share.
UPDATE
about 1 month ago - at 03/12/2026 05:52PM
We have identified the trigger that is preventing users from logging in. Our teams have deployed an immediate code fix which has restored login access as of 17:40 UTC, however Advanced Analytics is currently unavailable. Our efforts are now focused on restoring this feature as soon as possible.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 1 month ago - at 03/12/2026 05:22PM
We noted a service disruption impacting Spiff services that started on March 12, at 16:32 UTC. During this time, customers will observe issues logging in to the US1 region. We're exploring multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services as quickly and safely as possible.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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