Outage in Salesforce
Feature Disruption
Resolved Minor
November 12, 2026 - Started 1 day ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
A faulty release caused custom actions in the Salesforce Field Service Lightning (FSL) Dispatch and Scheduling Console to become unavailable across sandbox environments, blocking some sandbox deployments for approximately 4 hours. Production environments were not affected. Salesforce resolved the issue by rolling back the release across impacted sandbox instances, with nearly all instances restored, though one required additional time to complete.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce ARE2S Salesforce ARE4S Salesforce BRA2S Salesforce BRA4S Salesforce BRA54S Salesforce BRA6S Salesforce BRA8S Salesforce CAN20S Salesforce CAN2S Salesforce CAN4S Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CAN8S Salesforce CHE26S Salesforce CHE2S Salesforce CHE4S Salesforce CS236 Salesforce CS237 Salesforce CS238 Salesforce CS239 Salesforce CS240 Salesforce CS241 Salesforce CS242 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS246 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS251 Salesforce CS252 Salesforce CS253 Salesforce CS254 Salesforce CS255 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS264 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS283 Salesforce DEU104S Salesforce DEU10S Salesforce DEU114S Salesforce DEU116S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU4S Salesforce DEU62S Salesforce DEU6S Salesforce DEU8S Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA4S Salesforce FRA6S Salesforce FRA8S Salesforce FRA96S Salesforce FRA98S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR4S Salesforce GBR60S Salesforce GBR62S Salesforce GBR90S Salesforce GBR92S Salesforce ISR2S Salesforce ISR4S Salesforce ITA22S Salesforce ITA2S Salesforce ITA32S Salesforce ITA4S Salesforce SGP2S Salesforce SWE120S Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE44S Salesforce SWE4S Salesforce SWE4S Salesforce SWE60S Salesforce SWE6S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA202S Salesforce USA20S Salesforce USA224S Salesforce USA22S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA28S Salesforce USA2S Salesforce USA30S Salesforce USA32S Salesforce USA366S Salesforce USA3S Salesforce USA432S Salesforce USA434S Salesforce USA446S Salesforce USA448S Salesforce USA488S Salesforce USA490S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA60S Salesforce USA62S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA712S Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA786S Salesforce USA792S Salesforce USA804S Salesforce USA80S Salesforce USA836S Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA8S Salesforce USA900S Salesforce USA902S Salesforce USA916STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 11/12/2026 04:16PM
The rollback is complete on almost all impacted sandbox instances. Customers on those instances should now be able to view and use their custom actions in the FSL (Field Service Lightning) Dispatch and Scheduling Console. One remaining instance is taking longer than expected, and our teams are actively working to complete its rollback. Production environments aren't affected.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 03:31PM
We're still rolling back the release across all sandbox instances that received it, and we're monitoring its progress closely.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 02:41PM
The rollback is taking longer than anticipated. This is due to a subset of instances requiring a manual rollback by our team. Despite this delay, the overall rollback is progressing well.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 01:48PM
We're continuing to roll back the release on sandbox instances. We're monitoring its progress and have additional resources on standby in case the rollback doesn't succeed.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 12:56PM
We’ve completed the testing of the rollback and have validated that it was succesful. We’re working to perform a rollback on all impacted instances which received the release. This is expected to several hours to complete. We will continue to monitor it’s progress.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 12:32PM
We're aware of an issue affecting the Field Service Lightning (FSL) Dispatch and Scheduling Console in sandbox environments. Customers can’t view or use their custom actions, which may block some sandbox deployments. Production environments aren’t affected. We’ve identified a recent release change as the likely trigger of the issue. We've paused further rollout of the release. We’re testing a rollback of the release to see if this brings customers out of impact.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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