Outage in Salesforce
Feature Disruption
Resolved Minor
November 12, 2026 - Started 1 day ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Salesforce experienced a 5-hour disruption affecting Agentforce connectivity for customers using the mobile SDK and Life Sciences iPad integrations across numerous instances in the US, UK, Germany, France, and Australia. The root cause was an authentication configuration change that stopped passing a required identifier to Agentforce, causing connection errors related to missing sessions or tenant keys. The issue was resolved by reverting to the previous authentication configuration, which was validated in test environments before being deployed to affected production instances.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce GBR74 Salesforce GBR76 Salesforce GBR78 Salesforce GBR80 Salesforce GBR82 Salesforce GBR84 Salesforce GBR86 Salesforce GBR88 Salesforce GBR90S Salesforce GBR92S Salesforce GBR94 Salesforce GBR96 Salesforce GBR98 Salesforce USA202S Salesforce USA20S Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce USA22S Salesforce USA230 Salesforce USA232 Salesforce USA234 Salesforce USA236 Salesforce USA238 Salesforce USA26 Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA272 Salesforce USA274 Salesforce USA276 Salesforce USA278 Salesforce USA280 Salesforce USA282 Salesforce USA286 Salesforce USA288 Salesforce USA28S Salesforce USA290 Salesforce USA292 Salesforce USA294 Salesforce USA296 Salesforce USA300 Salesforce USA302 Salesforce USA304 Salesforce USA30S Salesforce USA32S Salesforce USA34 Salesforce USA36 Salesforce USA364 Salesforce USA408 Salesforce USA410 Salesforce USA412 Salesforce USA414 Salesforce USA416 Salesforce USA418 Salesforce USA420 Salesforce USA422 Salesforce USA424 Salesforce USA426 Salesforce USA428 Salesforce USA430 Salesforce USA432S Salesforce USA434S Salesforce USA436 Salesforce USA438 Salesforce USA440 Salesforce USA442 Salesforce USA444 Salesforce USA446S Salesforce USA448S Salesforce USA450 Salesforce USA452 Salesforce USA454 Salesforce USA456 Salesforce USA460 Salesforce USA462 Salesforce USA464 Salesforce USA466 Salesforce USA468 Salesforce USA470 Salesforce AUS102 Salesforce AUS14S Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS28S Salesforce AUS2S Salesforce AUS36S Salesforce AUS38S Salesforce AUS4S Salesforce AUS58 Salesforce AUS60 Salesforce AUS62 Salesforce AUS64 Salesforce AUS66 Salesforce AUS68 Salesforce AUS6S Salesforce AUS70 Salesforce AUS72 Salesforce AUS74 Salesforce AUS76 Salesforce AUS78 Salesforce AUS80S Salesforce AUS82 Salesforce AUS84 Salesforce AUS86 Salesforce AUS88 Salesforce AUS90 Salesforce AUS92 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Salesforce USA476 Salesforce USA478 Salesforce USA480 Salesforce USA488S Salesforce USA490S Salesforce USA494 Salesforce USA496 Salesforce USA534S Salesforce USA538 Salesforce USA540S Salesforce USA542S Salesforce USA544 Salesforce USA546 Salesforce USA548 Salesforce USA550 Salesforce USA552 Salesforce USA554 Salesforce USA556 Salesforce USA558 Salesforce USA560 Salesforce USA562 Salesforce USA564 Salesforce USA566 Salesforce USA568 Salesforce USA570 Salesforce USA572 Salesforce USA574 Salesforce USA576 Salesforce USA578 Salesforce USA580 Salesforce USA582 Salesforce USA584 Salesforce USA586 Salesforce USA588 Salesforce USA590 Salesforce USA592 Salesforce USA594 Salesforce USA596 Salesforce USA598 Salesforce USA600 Salesforce USA602 Salesforce USA604 Salesforce USA606 Salesforce USA608 Salesforce USA60S Salesforce USA610 Salesforce USA612 Salesforce USA614 Salesforce USA616 Salesforce USA618 Salesforce USA620 Salesforce USA622 Salesforce USA624 Salesforce USA626 Salesforce USA628 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Latest Updates ( sorted recent to last )
IMPACTRADIUSDECREASE
about 23 hours ago - at 11/12/2026 05:30PM
Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.
UPDATE
about 23 hours ago - at 11/12/2026 05:28PM
We've confirmed in test environments that the connection errors clear after the change, and automated checks there passed. We've started applying the change to the affected production instances, which we expect to take less than an hour.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 23 hours ago - at 11/12/2026 05:11PM
The corrected change has been built and is being deployed to the test environments. Early monitoring shows no new connection errors. We continue to monitor the deployment progress. Once verified and confirmed, we'll apply the change to affected production instances.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 23 hours ago - at 11/12/2026 04:47PM
We've prepared a change that restores the previous authentication configuration and are building it for deployment. We'll deploy it to a test environment first to confirm the connection errors clear, then apply it to affected production instances. Customers using the mobile Software Development Kit (SDK) and Life Sciences iPad integrations may still be unable to connect to Agentforce.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 24 hours ago - at 11/12/2026 04:17PM
We've narrowed the trigger to a recently applied authentication configuration that stopped passing the required identifier to Agentforce. We're restoring the previous configuration in a test environment to confirm it resolves the connection errors before applying it to affected production instances. Customers using the mobile Software Development Kit (SDK) and Life Sciences iPad integrations may still be unable to connect to Agentforce.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 03:53PM
We've identified that Agentforce isn't receiving a required identifier from connection requests made by the mobile Software Development Kit (SDK) and Life Sciences iPad integrations. We believe a recent change removed the identifier. We're preparing a fix that can restore a previously working configuration.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 03:31PM
We're continuing to assess changes within the setup process and how these correlate to the impact. Customers using the mobile Software Development Kit (SDK) and Life Sciences iPad integrations may still be unable to connect to Agentforce.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 03:05PM
We're still working to understand the recently identified update processes' role in the continued errors being observed and any changes in its process that may be contributing to the impact.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 02:36PM
Our investigation into the Agentforce connection errors affecting mobile apps shows they began as early as 03:00 UTC on November 11, before the suspected release. We've widened the investigation and identified a separate update process that ran around the time the errors began, and we're working to understand its role in the errors.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 02:07PM
We've rolled back a recent release on one affected instance and are monitoring the results. Errors continue on that instance, so we're investigating whether the release is the only cause.
Customers using the mobile SDK and Life Sciences iPad integrations may still be unable to connect to Agentforce. We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 01:37PM
We've begun rolling back the configuration change, starting with a single test instance to confirm that it resolves the issue before proceeding with the remaining affected instances. We expect the rollback to take approximately 40 minutes per instance. Customers may continue to experience connection errors until the rollback is complete.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 11/12/2026 01:29PM
We're aware of an issue affecting Agentforce that is preventing customers from connecting to Agentforce agents through the mobile SDK and the Life Sciences iPad application. Affected customers may encounter errors related to missing sessions or tenant keys. The issue began on November 11 at 16:15 UTC. Our investigation has identified a recent release as a potential cause, and we're coordinating a rollback to help restore service.
As our investigation has progressed, we've confirmed that the issue affects more instances than initially identified. We've updated the incident posting to include these additional instances, and customers on the affected instances will now receive ongoing communications about this incident.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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