Outage in Salesforce
Performance Degradation
Resolved Minor
November 12, 2026 - Started about 13 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
**Salesforce experienced a performance degradation lasting approximately 1.1 hours**, affecting multiple instances across Canada, France, the UK, Indonesia, Sweden, and the USA, with the impact radius expanding twice during the incident as investigations revealed broader-than-expected scope. Users encountered slow page load times, intermittent timeouts, and degraded Setup page performance, though the service remained accessible throughout. Engineers identified a recent change as the likely trigger and engaged service owners to evaluate mitigation options, with updates committed every 30 minutes.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CAN80 Salesforce FRA62 Salesforce GBR58 Salesforce IDN8 Salesforce SWE118 Salesforce USA876 Salesforce SWE54Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IMPACTRADIUSINCREASE
about 12 hours ago - at 11/13/2026 04:02AM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 12 hours ago - at 11/13/2026 03:51AM
We've identified a recent change that may be the trigger and are investigating. Customers may continue to see slower Setup pages on some instances.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 13 hours ago - at 11/13/2026 03:36AM
We're investigating alerts of longer page load times and intermittent timeouts on some instances. We've engaged the owners of this service and are evaluating mitigation options.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
IMPACTRADIUSINCREASE
about 13 hours ago - at 11/13/2026 03:28AM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
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