Outage in Salesforce
MuleSoft feature degradation
Resolved Minor
November 13, 2026 - Started about 7 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
MuleSoft experienced a 1.2-hour degradation affecting API Manager, Runtime Manager, and Partner Manager in the US region, during which customers were unable to deploy applications and APIs, and some encountered UI loading errors due to authentication service timeouts. The impact radius expanded beyond initial estimates, prompting broader customer notifications. Services began recovering around 09:14 UTC as authentication response times normalized and error rates declined, with monitoring continuing to confirm full restoration.
We are aware of a feature degradation that may impact you and are currently working on a solution to resolve user impact. During a feature degradation, certain features are unavailable or run at less than optimal performance. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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Latest Updates ( sorted recent to last )
UPDATE
about 6 hours ago - at 11/13/2026 09:50AM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 7 hours ago - at 11/13/2026 09:40AM
Our services are recovering, and authentication response times returned to normal at approximately 09:14 UTC. We’ve also seen a reduction in errors across the impacted services.
We're continuing to monitor the services to confirm customers can deploy applications and Application Programming Interfaces (APIs). We're still investigating the trigger.
We'll provide the next update within 30 minutes, or sooner if further information becomes available.
UPDATE
about 7 hours ago - at 11/13/2026 09:14AM
We're aware of an issue impacting MuleSoft API Manager, Runtime Manager, and Partner Manager in the US region. Customers can't deploy applications, and Application Programming Interfaces (APIs), and some may see errors when loading the user interface. Requests to our authentication service are timing out. Retries may be successful for some customers.
We're investigating the cause and a path to resolution. We'll provide an update in 30 minutes or sooner if additional information becomes available.
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