Salesforce Outage History

MuleSoft experienced a performance degradation affecting the Secrets Manager Provider and API, preventing customers from deploying or restarting applications due to inability to retrieve secrets during the process. The issue specifically impacted the runtime manager in the US control plane, with hybrid on-premises customers unable to deploy or redeploy applications through Application Manager, while currently running applications continued operating normally. After 3.6 hours, the service was restored to normal operating levels following successful validation and testing of the implemented fix.

Salesforce experienced a feature disruption that prevented end users from accessing certain aspects of the service across hundreds of database components. The incident was classified as minor and lasted approximately 1 hour. The service was restored after investigation and resolution efforts were completed.

Salesforce Commerce Cloud experienced a major service disruption lasting 1.9 hours that prevented users from accessing Business Manager and customer storefronts, with pages and prices failing to load. The issue was caused by problems with routing and utility infrastructure availability. Salesforce resolved the incident by executing a failover to healthy servers and confirmed service restoration after monitoring for stability.

Salesforce experienced performance degradation in their Agentforce service, preventing customers from loading configurations or performing actions across hundreds of global instances. The issue was traced to a recent prediction service deployment, and teams initiated a rollback to the previous stable version as mitigation. The incident lasted 1.1 hours with the impact radius expanding during investigation to affect more instances than initially identified.

Salesforce experienced performance degradation across multiple US instances where CRM Analytics jobs were running slowly or getting stuck in queues, causing stale data in dashboards and general connectivity issues. The issue was caused by a capacity migration where newly added pods weren't properly restarted, causing jobs routed to them to fail and accumulate. The incident was resolved after 2.4 hours by performing a rolling restart of the affected infrastructure and monitoring job queue recovery.

Salesforce experienced a 15.1-hour service disruption affecting Commerce Cloud customers on POD253, POD256, and POD311, where SOAP API and SOAP Web Service calls to third-party payment gateways were failing, preventing order completion. The issue was caused by a recent release, and after an unsuccessful rollback attempt, Salesforce developed and deployed a fix-forward patch while providing customers with a workaround. The incident impacted any Commerce Cloud customer using SOAP-based Web Services Description Language (WSDL) integrations, with the impact radius expanding beyond initially affected third-party integrations.

Tableau Cloud experienced a major service disruption that prevented end users from accessing the service for 29 minutes. Tableau engineers worked to resolve the issue during the outage period. The service disruption has been resolved.

Salesforce experienced a major service disruption affecting the GBR46 component that prevented end users from accessing the service. The outage lasted 7 minutes before service was restored.

Salesforce experienced a feature disruption that prevented customers from deploying packages to sandbox environments, with deployments containing list views specifically failing with errors. The issue was identified as a regression from a recent deployment and affected 37 components across the platform. The incident was resolved by rolling back the problematic change after 2.6 hours.

Salesforce experienced performance degradation for 5 minutes, causing slow performance, timeouts, and connectivity issues while some functionality remained unavailable or suboptimal. Users could still access the service but encountered intermittent performance problems. The incident was resolved after investigation into the root cause.