Outage in Salsify

Insights report not crawling for Wayfair

Resolved Major
March 05, 2024 - Started over 1 year ago - Lasted 14 days
Official incident page

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Outage Details

Our third party crawling partner has found a high blocking rate when crawling data for Wayfair and is currently working on resolving this issue. Data for the Wayfair products have not been successfully crawled since 2/29. We will continue working with our parter and provide an update as soon as the issue is resolved or more information is available. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify Insights
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/19/2024 02:21PM

The fix for the issue is confirmed as resolved as data is now crawling as expected and all data appearing for Wayfair should now be up to date.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING over 1 year ago - at 03/15/2024 03:18PM

Our third party crawling partner has confirmed a fix has been put in place to resolve the issue. We will continue to monitor the data that is crawled for Wayfair.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED over 1 year ago - at 03/11/2024 02:56PM

Our third party crawling partner is continuing to see a high blocking rate when crawling data for Wayfair. Our partner is continuing to work to resolve the issue but there is no ETA at the moment. We will update as soon as the issue is resolved.

Data for the Wayfair products have not been successfully crawled since 2/29.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED over 1 year ago - at 03/05/2024 04:10PM

Our third party crawling partner has found a high blocking rate when crawling data for Wayfair and is currently working on resolving this issue. Data for the Wayfair products have not been successfully crawled since 2/29. We will continue working with our parter and provide an update as soon as the issue is resolved or more information is available.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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