Outage in Salsify

Walmart US Enhanced Content Submission Failure

Resolved Major
August 06, 2024 - Started 5 months ago - Lasted 22 days
Official incident page

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Outage Details

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We have contacted Walmart to inform them of the problem and are actively working towards a solution. We will continue to add updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/28/2024 05:21PM

Our Engineering team worked with Walmart and identified an issue on their end that caused Enhanced Content publishes to fail. Walmart released a fix and Enhanced Content is publishing as expected. If Enhanced Content is missing on product pages, it is recommended to republish the intended layout(s).

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 4 months ago - at 08/23/2024 05:53PM

Walmart has implemented a fix of the issue blocking Enhanced Content publishes to Walmart US. We are currently monitoring for any further symptoms.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED 4 months ago - at 08/19/2024 05:05PM

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED 4 months ago - at 08/16/2024 06:03PM

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED 4 months ago - at 08/14/2024 06:09PM

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED 4 months ago - at 08/12/2024 06:04PM

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED 4 months ago - at 08/09/2024 03:17PM

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED 5 months ago - at 08/07/2024 04:11PM

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED 5 months ago - at 08/06/2024 09:17PM

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are actively working with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED 5 months ago - at 08/06/2024 05:24PM

Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We have contacted Walmart to inform them of the problem and are actively working towards a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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