Outage in Salsify

Readiness Reports failing to refresh

Resolved Major
March 19, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have received reports that Readiness Reports are failing to refresh. We have confirmed that this behaviour affects all readiness Report Channels. We are urgently investigating this behavior and will provide an update no later than the next hour. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject
Components affected
Salsify Syndication
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/19/2025 01:02PM

We have received reports that Readiness Reports are failing to refresh. We have confirmed that this behavior affects all Readiness Report Channels. We have identified the root cause of these failures as downstream effects resulting from maintenance work conducted earlier today. We have implemented a fix.

If you have a Readiness Report blocked on the analysis, please refresh it, that should resolve the issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject

MONITORING about 2 months ago - at 03/19/2025 11:08AM

We have received reports that Readiness Reports are failing to refresh. We have confirmed that this behavior affects all Readiness Report Channels. We have identified the root cause of these failures as downstream effects resulting from maintenance work conducted earlier today. We have implemented a fix and are monitoring the system to ensure stability.

If you have a Readiness Report blocked on the analysis, please refresh it, that should resolve the issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject

INVESTIGATING about 2 months ago - at 03/19/2025 10:50AM

We have received reports that Readiness Reports are failing to refresh. We have confirmed that this behaviour affects all readiness Report Channels.
We are urgently investigating this behavior and will provide an update no later than the next hour.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject

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