Outage in Salsify
Some Wayfair product crawls return a ‘Blocked’ error
Resolved Major
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Outage Details
Components affected
Salsify InsightsLatest Updates ( sorted recent to last )
Our data provider has applied a fix, and product crawling for Wayfair has returned to normal.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Our data provider has applied a fix to restore normal product crawling for Wayfair. We are continuing to observe to ensure the issue is fully resolved.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
As of Monday, April 7th, 2025, the engineering team is continuing to work toward resolution of the Wayfair product crawling issue, which is causing a 'Blocked' error for all insights reports, excluding search reports. We are working closely with our data provider to address these issues.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
The engineering team remains actively engaged in investigating and resolving the Wayfair product crawling issue, which is causing a 'Blocked' error for all insights reports, excluding search reports. We are working closely with our data provider to address these issues.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Our engineering team continues working towards a resolution with crawling Wayfair products, which returns a 'Blocked' error for all insights reports, excluding search reports. We are actively working with our data provider to resolve the ongoing data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Our engineering team continues working towards a resolution with crawling Wayfair products, which returns a 'Blocked' error for all insights reports, excluding search reports. We are actively working with our data provider to resolve the ongoing data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all insights reports, excluding search reports. We are actively working with our data provider to resolve the ongoing data crawling issue.
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all insights reports, excluding search reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution.
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
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