Outage in Salsify

Product Crawl 'Blocked' Errors Affecting Data Freshness

Major
June 09, 2025 - Started 27 days ago
Official incident page

Need to monitor Salsify outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Salsify, and never miss an outage again.
Start Free Trial

Outage Details

Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Components affected
Salsify Insights
Latest Updates ( sorted recent to last )
IDENTIFIED 3 days ago - at 07/03/2025 03:42PM

Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl’s

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED 5 days ago - at 07/01/2025 08:23PM

Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED 11 days ago - at 06/25/2025 04:16PM

Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Monitoring implemented improvements)
Kroger
Houzz: (Monitoring implemented improvements)
Chewy: (Monitoring implemented improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED 13 days ago - at 06/23/2025 05:42PM

Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS
Kroger
Houzz: (Monitoring implemented improvements)
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED 16 days ago - at 06/20/2025 06:29PM

Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam’s Club: (Resolved)
Lowe’s
CVS
Kroger
Houzz
Chewy

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED 19 days ago - at 06/17/2025 07:40PM

Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.

Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED 27 days ago - at 06/09/2025 03:27PM

Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook