Outage in Salsify
Some Sam's Club and Lowe's product crawls are returning a 'Blocked' error
Major
June 09, 2025 - Started 4 days ago
Official incident page
Official incident page
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Outage Details
Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Components affected
Salsify InsightsLatest Updates ( sorted recent to last )
IDENTIFIED
4 days ago - at 06/09/2025 03:27PM
Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
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