Outage in Salsify

Catalog Sites failing to publish

Resolved Major
August 25, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue causing Catalog Site publishes to fail. Our engineering team is working to resolve the issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Need to monitor Salsify outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/26/2025 12:32AM

Our engineering team has reverted a recent change that was causing Catalog Site publishes to fail. Publishes are now processing successfully. For any publishes that failed during this incident, please manually republish.

Our team will continue to monitor the system to ensure stability.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED 2 months ago - at 08/25/2025 11:49PM

We are currently experiencing an issue causing Catalog Site publishes to fail. Our engineering team is working to resolve the issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Latest Salsify outages

Platform Outage - 8 days ago
Slowness / delays when exporting and publishing data from Salsify - 13 days ago
Walmart Marketplace publishes failing - about 1 month ago
Publishes to Walmart Omni Spec Partial Content Refresh not processing - about 2 months ago
PXM Support Case form failing to load - about 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook