Outage in Salsify

Catalog Sites failing to publish

Resolved Major

August 26, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue causing Catalog Site publishes to fail. Our engineering team is working to resolve the issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/26/2025 12:32AM

Our engineering team has reverted a recent change that was causing Catalog Site publishes to fail. Publishes are now processing successfully. For any publishes that failed during this incident, please manually republish.

Our team will continue to monitor the system to ensure stability.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED 8 months ago - at 08/25/2025 11:49PM

We are currently experiencing an issue causing Catalog Site publishes to fail. Our engineering team is working to resolve the issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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