Outage in Salsify

Error editing mappings in Readiness Reports

Resolved Minor
November 19, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineering team has identified an issue where an Error was returned when editing mappings in Readiness Reports. A subsequent update has resolved this and we continue to monitor the system to ensure stability. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Need to monitor Salsify outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/19/2025 03:27AM

We have been monitoring the Readiness Reports behaviour closely, and have confirmed with multiple users that mapping working as expected.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

MONITORING 3 days ago - at 11/19/2025 02:03AM

Our engineering team has identified an issue where an Error was returned when editing mappings in Readiness Reports. A subsequent update has resolved this and we continue to monitor the system to ensure stability.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Latest Salsify outages

Issue Saving Channel Attribute Formulas - 3 days ago
Platform Outage - about 1 month ago
Slowness / delays when exporting and publishing data from Salsify - about 1 month ago
Walmart Marketplace publishes failing - about 2 months ago
Publishes to Walmart Omni Spec Partial Content Refresh not processing - 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook