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Outage in Salsify

Error editing mappings in Readiness Reports

Resolved Minor

November 18, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineering team has identified an issue where an Error was returned when editing mappings in Readiness Reports. A subsequent update has resolved this and we continue to monitor the system to ensure stability. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/19/2025 03:27AM

We have been monitoring the Readiness Reports behaviour closely, and have confirmed with multiple users that mapping working as expected.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

MONITORING 2 months ago - at 11/19/2025 02:03AM

Our engineering team has identified an issue where an Error was returned when editing mappings in Readiness Reports. A subsequent update has resolved this and we continue to monitor the system to ensure stability.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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