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Outage in Salsify

Kroger Publishes Failing without feedback

Resolved Major
December 02, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

Incident Report

We have detected an issue impacting publications from our Kroger New Item Setup and Partial Content Refresh channels. It appears to related to a third party provider. Our engineers are investigating the issue and exploring the impact with them. We will update as soon as we know more.
Components affected
Salsify Syndication

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/02/2025 05:35AM

The root cause of the failed Kroger publishes has been resolved. Any publish that failed recently, with no feedback returned, will need to be attempted again. Please contact Support if you continue to encounter issues of this nature.

INVESTIGATING 5 months ago - at 12/02/2025 12:50AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 12/01/2025 11:17PM

We have detected an issue impacting publications from our Kroger New Item Setup and Partial Content Refresh channels. It appears to related to a third party provider. Our engineers are investigating the issue and exploring the impact with them. We will update as soon as we know more.

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