Outage in Salsify
Accessing API Token via SSO returns 403 error
Resolved MajorIncident Report
We have received reports some SSO Users are receiving a 403 response when attempting to access their API token in the Salsify platform.
We are actively investigating this issue.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 06/29/2026 07:00PM
We have confirmed access to the API tokens via SSO login is functioning as expected, and this incident is now resolved.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
INVESTIGATING
22 days ago - at 06/25/2026 07:32PM
We have received reports some SSO Users are receiving a 403 response when attempting to access their API token in the Salsify platform.
We are actively investigating this issue.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
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