Outage in Samanage

US Data Center - Latency in the SWSD app

Resolved Minor
December 26, 2024 - Started 20 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are looking into a possible widespread issue with the Service Desk tool, where new incidents are not showing up on the All Incidents page right away.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 12/26/2024 04:11PM

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.

MONITORING 20 days ago - at 12/26/2024 02:59PM

The fix has been implemented, and we will keep monitoring the app's performance.

INVESTIGATING 20 days ago - at 12/26/2024 02:34PM

We are looking into a possible widespread issue with the Service Desk tool, where new incidents are not showing up on the All Incidents page right away.

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