US Data Center - Performance issues with the Service Desk application

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.

A fix has been deployed to the production. We will continue to monitor the app's performance.

We are currently deploying the fix to production. We'll post another update once the deployment is complete.

We have identified the root cause of the issue and are currently testing the fix. Due to the nature of the fix, the current notifications in the Notification Bell will be cleared. However, all new in-app notifications will function as expected moving forward. Rest assured, we will work on restoring the past notifications in the coming days.

We have identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

Please note that even if the comment posting shows as "Failed to save," it is still being added. Reposting the comment may lead to duplicate entries.

Please contact us at technicalsupport@solarwinds.com if you have questions.

We are currently investigating a potential widespread issue regarding the Service Desk tool, including:
- Slow loading times.
- Automation rules not running as expected.
- Frequent "Failed to Save" errors, appearing as red pop-ups during actions.
- Service Catalog workflows are not starting automatically and need to be initiated manually.
- Email notifications not being sent out.
- Round-robin assignments not working as expected.