Outage in SAP Concur

Incident in Travel on US2, EU2, APJ1

Resolved Minor
March 14, 2025 - Started about 1 month ago - Lasted 44 minutes

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Outage Details

In the APJ1, EU2, and US2 Data Centers, hotel and car searches via Travelport GDS, through the SAP Concur website and the SAP Concur mobile app was below expected level. Affected users may have encountered intermittent car and hotel search errors, such as "We're sorry. The server is busy. Please try your request in a few minutes" when attempting to search for cars and hotels. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Components affected
SAP Concur Travel SAP Concur EU2 SAP Concur US2 SAP Concur Travel
Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE about 1 month ago - at 03/14/2025 10:18PM

In the APJ1, EU2, and US2 Data Centers, hotel and car searches via Travelport GDS, through the SAP Concur website and the SAP Concur mobile app was below expected level. Affected users may have encountered intermittent car and hotel search errors, such as "We're sorry. The server is busy. Please try your request in a few minutes" when attempting to search for cars and hotels.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE STATUS UPDATE about 1 month ago - at 03/14/2025 09:54PM

In the APJ1, EU2, and US2 Data Centers, hotel and car searches via Travelport GDS, through the SAP Concur website and the SAP Concur mobile app are below expected level. Affected users may encounter intermittent car and hotel search errors, such as "We're sorry. The server is busy. Please try your request in a few minutes" when attempting to search for cars and hotels.

The Incident Response Team is investigating. The Incident Response Team has also received confirmation that Travelport is currently experiencing an outage.

Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED about 1 month ago - at 03/14/2025 09:41PM

We are working to determine the user impact and will provide information as it becomes available.

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