Incident in Travel on US2

In the US2 Data Center, travel bookings were below expected levels in new Concur Travel through the SAP Concur website and SAP Concur mobile app. Affected users may have experienced an error, "For some reason something went wrong" when attempting to book air, car, or hotel travel. Additionally, some travel configurations were being redirected to the legacy version, where the system may be functioning as expected.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

In the US2 Data Center, travel bookings are below expected levels in new Concur Travel through the SAP Concur website and SAP Concur mobile app. Affected users may experience an error, "For some reason something went wrong" when attempting to book air, car, or hotel travel.

The Incident Response Team (IRT) is currently updating an application configuration to restore service.

Our next scheduled update will be in one hour or sooner should a significant change occur.

In the US2 Data Center, travel bookings are below expected levels in new Concur Travel through the SAP Concur website and SAP Concur mobile app. Affected users may experience an error, "For some reason something went wrong" when attempting to book air, car, or hotel travel. Additionally, some travel configurations are being redirected to the legacy version, where the system may be functioning as expected.

The Incident Response Team (IRT) has identified the root cause and is currently working car booking issue to increase server capacity in order to fully resolve the issue.

Our next scheduled update will be in one hour or sooner should a significant change occur.

In the US2 Data Center, travel bookings are below expected levels in the New Concur Travel through the SAP Concur website and SAP Concur mobile app. Affected users may experience an error, "For some reason something went wrong" when attempting to book air, car, or hotel travel.

The Incident Response Team (IRT) continues investigating to identify the underlying root cause.

Our next scheduled update will be in one hour or sooner should a significant change occur.

In the US2 Data Center, logins through the SAP Concur website and SAP mobile app was below expected levels. Affected users may have received an error, "Sorry, something went wrong" when attempting to log in. This issue has been resolved. However, we have observed a new degradation to our services. In the US2 Data Center, travel bookings are below expected levels in new Concur Travel through the SAP Concur website and SAP Concur mobile app. Affected users may experience an error, "For some reason something went wrong" when attempting to book air, car, or hotel travel.

The Incident Response Team (IRT) is currently investigating.

Our next scheduled update will be in one hour or sooner should a significant change occur

In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app were below expected levels. Affected users may have experienced an error, "Sorry something went wrong" when attempting to login.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app are below expected levels. Affected users may experience an error, "Sorry something went wrong" when attempting to login.

The Incident Response Team (IRT) has identified a possible root cause and is actively working on a solution that may resolve the issue. Further details regarding completion will be shared as soon as they become available.

Our next scheduled update will be in one hour or sooner should a significant change occur.

User impact since last update is unchanged. In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app are below expected levels. Affected users may experience an error, "Sorry something went wrong" when attempting to login.

The Incident Response Team (IRT) is continuing to investigate. The previous action of increasing capacity has not provided relief. Additional teams have been engaged for further research.

Our next scheduled update will be in one hour or sooner should a significant change occur.

User impact since last update is unchanged. In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app are below expected levels. Affected users may experience an error, "Sorry something went wrong" when attempting to login.

After monitoring internal observability tools following the initial capacity increase, the Incident Response Team (IRT) is now taking action to provide additional capacity on an application server tier. After this action is complete, the IRT will continue monitoring to confirm successful results.

Our next scheduled update will be in one hour or sooner should a significant change occur

User impact remains unchanged. In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app are below expected levels. Affected users may experience an error, "Sorry something went wrong" when attempting to login.

The Incident Response Team (IRT) took action to increase capacity. However, this action did not provide relief. The IRT is continuing to research a potential database issue to provide resolution.

Our next scheduled update will be in one hour or sooner should a significant change occur.

In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app are below expected levels. Affected users may experience an error, "Sorry something went wrong" when attempting to login.

The Incident Response Team (IRT) is currently investigating.

Our next scheduled update will be in one hour or sooner should a significant change occur.

We are working to determine the user impact and will provide information as it becomes available.