Sardine AI Outage History

Sardine AI experienced a documentation unavailability issue affecting the Dashboard component for 23 minutes. The service team investigated the problem and successfully restored access to the documentation. The incident was classified as minor and has been fully resolved.

Sardine AI's Dashboard experienced instability when loading certain entities for 13.1 hours. The issue was identified and a fix was implemented. The incident has been resolved.

Sardine AI experienced dashboard latency issues when users attempted to access certain items, lasting 4.5 hours. The problem was identified and a fix was implemented while the system was monitored for stability. The incident was fully resolved with normal dashboard performance restored.

Sardine AI experienced increased latency in their US production environment affecting the /v1/customers and /v1/issuing/risks endpoints due to a database read replica failure on Google Cloud Platform. The Customer APIs were impacted for approximately 69 minutes while users experienced degraded performance. The issue was resolved by performing a manual failover to redirect traffic to a healthy database replica with additional capacity, restoring normal error rates and latency.

Sardine AI experienced a major incident where users in India and Australia were unable to access the dashboard. The outage affected the dashboard component for 46 minutes before being fully resolved.

Sardine AI experienced a major outage affecting their Sanctions, PEP (Politically Exposed Persons), and Adverse Media services due to an upstream provider issue. The outage lasted 53 minutes and prevented normal operations of these compliance screening services. The issue was resolved when the upstream provider restored their services, returning all affected Sardine AI operations to normal.

Sardine AI experienced a login issue with their Dashboard that prevented users from accessing the service. The engineering team identified the problem and provided a workaround solution of clearing browser cache and cookies while working on a permanent fix. The issue was resolved after 18.7 hours of downtime.

Sardine AI experienced an issue where Persistent Tags (customer tags) could not be created in the Production US environment, despite API requests appearing to process successfully. The incident affected the Customer APIs component for 3.3 hours starting March 11, 2026 at 20:20 UTC. The team identified the root cause and resolved the issue by March 12, 2026 at 01:14 UTC.

Sardine AI experienced elevated API latency affecting their Customer APIs for 32 minutes. The team quickly identified the issue and implemented a fix, then monitored the results to ensure resolution. The incident was classified as major and has been resolved.

Sardine AI experienced a major incident where some sessions were not displaying properly on the Dashboard. The issue affected the Dashboard component for 50 minutes, preventing users from viewing certain session data. The problem was identified and resolved with a fix implementation.