Outage in Scalepoint

Some users are having issues connecting to HUB Property

Resolved Minor
March 24, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have gotten reports from multiple tenants, that many users are unable to access HUB system. We are investigating issue at the highest priority,
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/24/2025 02:04PM

Users affected by sudden timeout and access issues, are reporting it has been resolved. Any user who may still have trouble with access, are welcome to reachout to our support.

INVESTIGATING 2 months ago - at 03/24/2025 01:47PM

We are stil investigating this sporadic issue.

Currently we suggest all users affected by the issue, clear their browser data.
This is usually done by opening your browser settings and search for "Delete browser data" and ensuring to delete "Cookie and other sitedata", "cached images and files" and sitepermissions.

INVESTIGATING 2 months ago - at 03/24/2025 12:42PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 03/24/2025 12:34PM

We have gotten reports from multiple tenants, that many users are unable to access HUB system. We are investigating issue at the highest priority,

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